Shipping & Returns


πŸ“¦ Shipping & Returns Policy

Introduction:
We want you to have a smooth shopping experience β€” from quick shipping to easy returns. Please read our shipping & returns policy below.


βœ… Order Processing & Shipping

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders are not shipped or delivered on weekends or public holidays.
  • Shipping charges are calculated at checkout based on your location.
  • Estimated delivery time is 3-7 business days within the country.
  • Delivery times may vary for remote areas or due to courier delays.
  • You will receive a tracking number by email or SMS once your order is shipped.

βœ… Shipping Issues

  • We are not responsible for delays due to weather, customs, or courier problems.
  • Please ensure your shipping address is accurate to avoid delays or lost packages.

βœ… Damaged Packages

  • If your order arrives damaged, please contact us immediately with photos of the item and packaging.
  • We will do our best to resolve the issue quickly.

βœ… Returns

  • You can request a return within 7 days of receiving your order.
  • Items must be unused, in original condition, and in the original packaging.
  • Some items like personal care products, perishable goods, or customized orders may not be eligible for return.



βœ… Refunds

  • After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed back to your original payment method within 7-14 business days.

βœ… Exchanges

  • We only replace items if they are defective, damaged, or the wrong item was sent.
  • If you need to exchange an item, please email us, contact@wenecco.com



Thank you for shopping with us!