At Wenecco, your satisfaction is our top priority. If something isn’t right with your order, we’re here to make it right. Please review our refund policy for details on how refunds are handled.
Refund Eligibility
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Refund requests must be made within 7 days of delivery.
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To qualify, items must be unused, unworn, and returned in their original packaging and condition.
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Certain products, such as personal care items, customized orders, or perishable goods, are non-refundable.
Refund Process
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Once we receive your returned item, our team will inspect it and notify you by email about the approval or denial of your refund.
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If approved, the refund will be issued to your original payment method within 7–14 business days.
Shipping Costs
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Shipping charges are non-refundable.
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If applicable, the cost of return shipping may be deducted from your total refund amount.
Late or Missing Refunds
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If you haven’t received your refund, please first check with your bank or card provider, as processing times may vary.
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If the refund does not appear after the standard timeframe, contact us for assistance.
Damaged or Defective Items
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If you received an item that is damaged or defective, please email us at contact@wenecco.com with photos of the product and packaging.
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We will arrange a replacement or full refund depending on the situation. ✨ Thank you for shopping with Wenecco — we value your trust and are committed to giving you a safe and enjoyable shopping experience.