Refund Policy


💰 Refund Policy

Introduction:
We care about your satisfaction and aim to handle refunds fairly and transparently. Please read our refund policy below.


✅ Eligibility for Refunds

  • Refunds are only offered for items returned within 7 days of delivery.
  • To qualify for a refund, items must be unused, in their original condition, and in the original packaging.
  • Some products (like perishable goods, personal care items, or customized orders) may not be eligible for refunds.

✅ How Refunds Are Processed

  • Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 7-14 business days.

✅ Shipping Costs

  • Shipping charges are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

✅ Late or Missing Refunds

  • If you haven’t received your refund yet, first check your bank account or payment method again.
  • Then contact your bank or credit card company — it may take some time before your refund appears.
  • If you still have not received your refund, please contact us.

✅ Damaged or Defective Items

  • If you received a damaged or defective product, please contact us at contact@wenecco.com immediately with photos.
  • We will arrange a replacement or refund based on the situation.



We appreciate your trust and thank you for shopping with us!