π Return & Refund Policy
Introduction:
We want you to be completely satisfied with your purchase. Please read our return policy to know how to return or exchange an item.
β Returns
- You can request a return within 7 days of receiving your order.
- To be eligible for a return, your item must be unused, in its original condition and packaging.
- Some items like personal care products, perishable goods, or customized items may not be eligible for return.
β How to Request a Return
- Contact us at [your email address] with your order number and reason for return.
- Once your return is approved, we will provide you with instructions on how to send the item back.
β Return Shipping
- Customers are responsible for paying their own shipping costs for returning the item.
- Shipping costs are non-refundable.
β Refunds
- After we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed back to your original payment method within 7-14 business days.
β Exchanges
- We only replace items if they are defective or damaged.
β Late or Missing Refunds
- If you havenβt received your refund yet, first check your bank account again.
- Then contact your bank or credit card company β it may take some time before your refund is officially posted.
- If youβve done all this and still have not received your refund, please contact us.
β Contact Us
- For any questions about returns and refunds, please email us, contact@wenecco.com
Thank you for shopping with us!