Return Policy


πŸ”„ Return & Refund Policy

Introduction:
We want you to be completely satisfied with your purchase. Please read our return policy to know how to return or exchange an item.


βœ… Returns

  • You can request a return within 7 days of receiving your order.
  • To be eligible for a return, your item must be unused, in its original condition and packaging.
  • Some items like personal care products, perishable goods, or customized items may not be eligible for return.

βœ… How to Request a Return

  • Contact us at [your email address] with your order number and reason for return.
  • Once your return is approved, we will provide you with instructions on how to send the item back.

βœ… Return Shipping

  • Customers are responsible for paying their own shipping costs for returning the item.
  • Shipping costs are non-refundable.

βœ… Refunds

  • After we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed back to your original payment method within 7-14 business days.

βœ… Exchanges

  • We only replace items if they are defective or damaged.

βœ… Late or Missing Refunds

  • If you haven’t received your refund yet, first check your bank account again.
  • Then contact your bank or credit card company β€” it may take some time before your refund is officially posted.
  • If you’ve done all this and still have not received your refund, please contact us.

βœ… Contact Us

  • For any questions about returns and refunds, please email us, contact@wenecco.com

Thank you for shopping with us!