๐ Exchange Policy
Introduction:
We want you to love what you ordered! Please read our exchange policy to know how to request an exchange if needed.
โ Eligibility for Exchanges
- Exchanges are accepted within 7 days of receiving your order.
- To be eligible for an exchange, your item must be unused, in its original condition, and in the original packaging.
- Some products (like perishable goods, personal care items, or customized items) cannot be exchanged.
โ Reasons for Exchange
- Exchanges are only offered for defective, damaged, or wrong items received.
- If you ordered the wrong size or color by mistake, please contact us โ weโll do our best to help!
โ How to Request an Exchange
- Contact us at contact@wenecco.com ย with your order number, reason for exchange, and clear photos (if the item is defective or damaged).
- Once approved, we will share instructions for sending the item back.
โ Exchange Shipping
- Customers are responsible for paying shipping costs for returning the item for exchange (unless the item was defective or wrong).
- We will cover the shipping cost of sending the new exchanged item back to you.
โ Processing Time
- Once we receive and inspect your returned item, your replacement will be shipped within 5-7 business days.
Thank you for shopping with us and trusting us with your orders!